Pillar Technology | Contextual Inquiry
Role: UX Designer and Project Manager
Project Type: Information consulting and qualitative analysis
Timeline: 4 months
I worked on a multidisciplinary team of 4 to assess the company culture and employee satisfaction of a client prior to acquisition. After conducting secondary research, stakeholder interviews, and qualitative analysis, we developed and presented our findings plus recommendations to the client and our peers.
Data Analysis and Synthesizing
Pillar Technology is a digital technology consultancy that provides software solutions and consulting services. After meeting with clients to understand our tasks, we developed 3 different interview protocols and conducted secondary research in select areas. Mine delved into the impact of employee resilience on the success of mergers and acquisitions. Then, we interviewed 8 employees, conducting interpretative sessions within 48 hours of each interview. These interpretations were then clustered into themes to as a part of our affinity diagramming process, which resulted in 5 main findings based on our interview insights. Next, we developed a solution spreadsheet based off a formal brainstorming session and then scored those solutions before developing the final recommendation. Our process, findings, and recommendations were compiled into a final report and presentation.